Terms and conditions of use

The following Terms and Conditions govern the use of the Red Wrappings™ website and the purchase of any goods or services from it. By placing an order, you acknowledge that you have read and understood these Terms and agree to accept and be bound by them.

Cancellation

Cancellation of orders must be notified to Red Wrappings™ immediately before the order is Confirmed. To cancel an order, you can Call us on +61 3 8609 9260 or email . An order is deemed as cancelled only upon acknowledgement by Red Wrappings™.

Deliveries

We will endeavour to deliver your orders within 3-7 days. For areas outside of major capital cities, remote areas within Australia and areas outside Australia, this may take longer. Red Wrappings™ shall not be liable for late deliveries. If non-delivery is due to an incorrect delivery address provided by you, Red Wrappings™ will not be liable for the cost of replacing or resending the goods to the correct address.

Damaged goods

Goods that are damaged in transit or upon delivery must be notified to customerservice@redwrappings.com.au within 7 days on receipt of goods. Red Wrappings™ will replace damaged goods and re-deliver at no cost to you.

Defective Goods

If a product is deemed to be defective, the warranty conditions (if specified) for that product will apply. Goods that are defective upon delivery must be notified to customerservice@redwrappings.com.au within 7 days on receipt of goods. Red Wrappings™ will replace or repair defective goods and re-deliver at no cost to you.

If goods are found to be defective, return freight charges will be borne by Red Wrappings™. Please note: If goods are found to be not defective on return, the cost of the return and re-delivery will be chargeable to you.

Returns & Exchange

You can return and exchange your purchases if you or your gift recipient are not entirely happy with them. Any returns and exchanges must be notified to customerservice@redwrappings.com.au for return instructions within 7 days. There is a charge for redelivery to you.

Red Wrappings™ will not accept return or exchange of the following items: Jewellery, CDs and DVDs, Computer games, Plants, flowers and perishable goods (including all food items), Underwear, Items on Special or Clearance, Personalised Items, Red Wrap It Gift Wrapping Service, Gift Vouchers

It is a condition of return and exchange that goods have to be returned to Red Wrappings™
- undamaged, unopened, unused and in its original condition
- in its original packaging, in a saleable condition upon return
- returned within 14 days of delivery

Red Wrappings™ will not be liable for return freight costs. Any costs incurred by you in returning the goods must be borne by you. When returning goods, you are strongly advised to obtain appropriate proof of return. If goods are lost in transit to us, the goods will be deemed as not having been returned to Red Wrappings™. Goods damaged upon return will be deemed as not in a saleable condition and as such, will not be covered under the Return and Exchange policy.

Refunds

In the case of a Refund, this is normally processed within 60 days from the original transaction. A refund is processed according to how the original payment was made. If you used a credit card, PayPal credits your credit card. If you paid using funds from your Paypal account, the refund will be credited back to your PayPal balance. Please note, refunds to credit cards may take up to 30 days to appear on your statement.

Warranty

Any warranty terms on a product (if specified) are negotiated by Red Wrappings™ with the Supplier of the product and are offered to customers of Red Wrappings™. To the full extent permissible by applicable law, Red Wrappings™ disclaims all product warranties, expressed or implied, including, but not limited to, implied warranties or merchantability and fitness for a particular purpose. Red Wrappings™ will however liaise with the relevant Supplier on your behalf to assist you in this matter.

Gift Vouchers

Red Wrappings™ Gift Vouchers can be redeemed on the Red Wrappings™ website. You can only use one Gift Voucher per purchase. When redeeming a Gift Voucher, if the product selected for redemption cost less than the value of the voucher, the balance amount on that voucher cannot be redeemed again. If the value of the selected item exceeds the value of the Gift Voucher, you can pay the difference at the checkout using a credit card.

Gift Vouchers must be redeemed at the point of purchasing an item. Once you have paid for an item at check out using your credit card instead of using your voucher, you will be unable to redeem your Gift Voucher for that item.
Gift Vouchers cannot be used to purchase another Gift Voucher.
All Gift Vouchers must be used within the expiry date. Expiry dates cannot be extended under any circumstances.

Privacy

Red Wrappings ™ may collect personally identifiable information from you. Red Wrappings™ will not sell or rent any personally identifiable information that has been provided by its customers.
Our Privacy Policy is posted on the Red Wrappings™ website at www.redwrappings.com.au.

Liquor Legal Notice

WARNING: Under the Liquor Control Reform Act 1998 it is an offence: To supply alcohol to a person under the age of 18 years (Penalty exceeds $7,000), for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500). License No. 36134386. In order to comply, the recipient of any goods containing liquor will be required to show proof of age at the time of delivery.

Red Wrappings™ reserves the right to reverse or amend this policy in the future.

Full Terms & Conditions available from 'useful information' section at the footer of our website.