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Frequently Ask Questions (FAQs)
Placing your order [Top]When you place your order, you will receive an order confirmation by email from Red Wrappings. You will also be notified by email when your order has been despatched. How to order [Top]1) Enter product information
 2) View order
To change the quantity of an item or remove it from your shopping cart, simply click Proceed to Check Out.  3) Proceed to Check Out
If you wish to proceed with your purchase, confirm your purchase details by reviewing all the items you have placed in your Shopping Cart, the quantity, the price of each item as well as the total purchase. To change the quantity of an item, simply type in the new quantity and click on "update". To remove an item from your cart, click on the word "remove" next to the relevant product. Note: this will remove any number of this product in your cart. Your total purchase will automatically recalculate. You will also be given the option to purchase the Red Wrappings Premium Gift Wrap service. If you are redeeming a Gift Voucher you will asked to enter your voucher number at this stage. If you are part of a promotion and have a promotional code, please enter the number so we know which promotional offer you are entitled to. To view the full description of any of the items in your cart again, you can click on the individual item to display the details. Click "Continue" if you wish to proceed with your order.  4) Sign Up or Login
 5) Billing Address and Recipient Address
 6) Payment Options
Order cancellation [Top]If you need to cancel an order, contact +61 3 99184200 immediately. Alternatively email us at customerservice@redwrappings.com.au. Once goods are despatched, we will be unable to effect a cancellation. Temporarily out of stock [Top]If an item is temporarily out of stock, we will notify you by email. You will then be given the option to wait until the stock becomes available (your order will be placed on 'Back Order' status), or to cancel the order and select another item. If the item that is temporarily unavailable is one of several items within an order you have placed, available stock will be delivered immediately and out of stock items will be delivered later when they become available. Our Guarantee [Top]If for any reason, you or your gift recipient are not fully satisfied with your gift, please do not hesitate to let us know and we will exchange it or issue you a gift voucher. Please contact our Customer Service (customerservice@redwrappings.com.au) for return instructions. Conditions do apply so please read our Terms and Conditions on Return and Exchange. Any exchange must be notified to Customer Service within 7 days of receipt of goods. (Please note we are unable to refund the Premium Gift Wrap charges and cannot accept them as a return.) Delivery Time [Top]Red Wrappings will deliver free of charge to all Australian states – NSW, Victoria, Queensland, Western Australia, Australian Capital Territory, South Australia, Tasmania. This includes all major cities-Sydney, Melbourne, Brisbane, Canberra, Perth, Adelaide, Hobart, Launceston and Darwin as well as to country areas. Orders to be delivered to Australia irrespective of which country it is ordered from will also be delivered free. As far as possible, we will endeavour to deliver within 5-7 working days. For areas outside of major capital cities and remote areas, this may take a little longer. Freight & Handling [Top]For all orders within Australia, we offer free delivery. For our Red Wrappings™ Premium Gift Wrap, there is a charge for this special service. Please allow additional 2 days for processing. International Shipping [Top]Freight costs will be calculated based on destination, weight and volume of goods. Please allow additional time for processing of international orders. This may take up to 3 weeks depending on the destination. Non-deliveries [Top]If an order does not arrive within the expected time, please notify us at customerservice@redwrappings.com.au. Red Wrappings™ will endeavour to track the status of the delivery and advise you accordingly. If your goods are lost in transit, we will replace the item and re-deliver at no cost to you. Red Wrappings™ reserves the right to investigate the nature of the non-delivery before agreeing to replace the item and re-deliver at its cost. Please ensure you enter the correct delivery address. If non-delivery is due to an incorrect delivery address provided by you, we will not be liable for the cost of replacing or resending the goods to the correct address. Damaged goods [Top]Goods that are damaged in transit or upon delivery must be notified to customerservice@redwrappings.com.au within 7 days on receipt of goods. We will replace damaged goods and re-deliver at no cost to you. Red Wrappings™ however reserves the right to investigate the nature of the damage before agreeing to replace the item and re-deliver at its cost. Defective goods [Top]If a product is deemed to be defective, the warranty conditions (if specified) for that product will apply. Goods that are defective upon delivery must be notified to customerservice@redwrappings.com.au within 7 days on receipt of goods. We will replace or repair defective goods and re-deliver at our cost. Red Wrappings™ however reserves the right to investigate the nature of the defect before agreeing to replace or repair the item and re-deliver at its cost. If goods are found to be defective, return freight charges will be borne by Red Wrappings™. Please note: If goods are found to be not defective on return, the cost of the return and re-delivery will be chargeable to you. Returns & Exchange [Top]You can return and exchange your purchases if you or your gift recipient are not entirely happy with them. Any returns and exchanges must be notified to us at customerservice@redwrappings.com.au for return instructions within 7 days of receipt of goods. Please note Red Wrappings™ will not accept return or exchange of the following items: - Jewellery
It is a condition of return and exchange that goods have to be returned to Red Wrappings™ - undamaged, unopened, unused and in its original condition
Red Wrappings™ will not be liable for return freight costs. Any costs incurred by you in returning the goods must be borne by you. We will however re-deliver at no cost to you. When returning goods, you are strongly advised to obtain appropriate proof of return. If goods are lost in transit to us, the goods will be deemed as not having been returned to Red Wrappings™. It is also your responsibility to ensure the goods are adequately packaged for return to ensure they are not damaged on return. Goods damaged upon return will be deemed as not in a saleable condition and as such, will not be covered under the Return and Exchange policy. Red Wrappings™ will not bear the cost of returning the goods back to you. If goods have been purchased with the Premium Gift Wrap service, the cost of the Premium Gift Wrap cannot be refunded, returned or exchanged. Red Wrappings™ reserves the right to reverse or amend its Return and Exchange policy in the future. Warranty [Top]Any warranty terms on a product (if specified) are negotiated by Red Wrappings™ with the Supplier of the product and are offered to customers of Red Wrappings™. As such, the warranty claim is with the Supplier of the product. Red Wrappings™ will however liaise with the relevant Supplier on your behalf to assist you in this matter. Gift Vouchers [Top]Red Wrappings™ Gift Vouchers can be redeemed on the Red Wrappings™ website. You can only use one Gift Voucher per purchase. When redeeming a Gift Voucher, if the product selected for redemption cost less than the value of the voucher, the balance amount on that voucher cannot be redeemed again. If the value of the selected item exceeds the value of the Gift Voucher, you can pay the difference at the check out using a credit card. Gift Vouchers must be redeemed at the point of purchasing an item. Once you have paid for an item at check out using your credit card instead of using your voucher, you will be unable to redeem your Gift Voucher for that item. Gift Vouchers cannot be used to purchase another Gift Voucher. All Gift Vouchers have an expiry date which is indicated on the Gift Voucher and must be used within that expiry date. Expiry dates cannot be extended under any circumstances. It is the responsibility of the person holding the Gift Voucher to ensure that it is redeemed before the expiry date. Premium Gift Wrap [Top]The Red Wrappings™ Premium Gift Wrap service includes: 1. having your chosen gift wrapped in red and secured with a white ribbon
This service is currently only available to Melbourne Metro deliveries. Privacy [Top]Please view our Privacy Policy. |
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